Do we accept returns and exchanges? Of course! In the event you need to make a return or exchange, please visit RedFin Return Centerwithin 30 days and follow a few simple prompts. Once approved we will email you a return label. It's free! You can send your return back in its original box or one similar and once we receive it we will issue a refund. Please be aware a return/exchange is only considered valid if it is received within 30 business days from the date the return label was created. If you are exchanging, the exchange will be processed once we receive the return. All orders are returnable within the first 30 days for any size, fit, or style reason as long as they are returned in new and re-sellable condition. Refunds/exchanges are not guaranteed.
International returns and exchanges must be sent back through a carrier of your choice as we are unable to send a return label.
LIFETIME FRAME WARRANTY
We provide a lifetime limited manufacturer's warranty supporting all aspects of the frame resulting from non-accidental damage with proof of photo. Translation: If there's something wrong with your shades, we'll make it right for you. Warranty replacements may be subject to fees for shipping and fulfillment of approximately $9 anywhere in the United States (international shipping may vary).
LENS WARRANTY - REDFIN PROMISE
With high scratch and chemical resistance coatings, our lenses manufactured by Carl Zeiss Vision stand up to the grittiest sea salt with proper care.
The Redfin Promise does not cover scratched lenses. Any alterations, misuse, abuse, or non Redfin lenses manufactured by Carl Zeiss Vision will void this warranty.
If you have a lens issue that is manufacturer related, we have you covered with our 1-year RedFin Promise lens program. Warranty replacements may be subject to fees for shipping and fulfillment of approximately $9 anywhere in the United States (international shipping may vary). However, we have you covered within the first 30 days of purchase!
LOSS+ACCIDENTAL DAMAGE REPLACEMENT POLICY
We want you to be comfortable taking your shades to go and play! Should any accidental damage or loss happen, shoot us a note and we'll set you up with a one time replacement for a flat fee of $109. This charge includes all shipping and handling costs. This can be done one time per order placed originally through our website. International orders may have additional shipping costs.
Please email firstname.lastname@example.org from the email address associated with your account with a confirmed shipping address, the style/colorway that needs to be replaced, and a photo of the damage for our records to initiate a warranty claim.
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