Lenses Manufactured By Carl Zeiss Vision
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Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
What items are returnable?
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Exchanges are based on availability and must be within 30 days from the date of delivery. The exchange will be processed once we receive the return.
What are the refund options?
The following refund options are supported:
How do I ship back the items?
We will email your return label upon approval. Simply print it out, package your items, and drop at any USPS location.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at email@example.com
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