Return & Exchange FAQ's

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center here.
• Enter your order number and email address to start.
• Follow the instructions and select the items you want to return.
• Once approved, a return label will be emailed to you.
• There is a 15 day window from the date the label was created to the date we receive the return for it to be considered valid for a refund.

What items are returnable? 

• Within 30 days from the date of delivery.
• In new and re-sellable condition.
• In the original packaging with all the tags intact.
• Damaged items will not receive a refund or exchange.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

Exchanges are based on availability and must be within 30 days from the date of delivery. The exchange will be processed once we receive the return. 

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Exchange

How do I ship back the items?

We will email your return label upon approval. Simply print it out, package your items, and drop at any USPS location.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at hello@redfinpolarized.com